Redbaji Privacy Policy

1 Introduction

Redbaji is a trusted online gaming and betting platform in Bangladesh. We believe that protecting our users' privacy is one of our most important responsibilities. This Privacy Policy explains what information Redbaji collects about you, how it is used, and what rights you have.

Our Privacy Policy has been developed in line with international standards and best practices. We want you to use Redbaji with complete confidence, knowing that your information is always in safe hands.

• This policy applies to the Redbaji website, mobile app, and all associated services.
• The version of this document written in Bengali is the definitive and legally binding version.
• Any policy updates will be reflected on this page, and users will be notified accordingly.

2 Data Collection

Redbaji collects information about you in several ways. Some is provided directly by you, while the rest is collected automatically as you use the platform.

Information you provide directly:

• Name, date of birth, and nationality
• Mobile number and email address
• Payment details (bKash/Nagad/Rocket/Upay number)
• A copy of your National ID or passport for identity verification
• Information provided when contacting our support team

Automatically collected information:

3 Data Usage

Redbaji uses the information it collects for specific, limited purposes only. We never use your data for anything unrelated to those purposes.

• Account Management: To create, verify, and manage your account.
• Payment Processing: To ensure deposits and withdrawals are processed correctly.
• Service Improvement: To analyze your usage patterns and deliver a better experience.
• Contact: For sending important updates, bonus offers, and support-related messages.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gambling behavior and provide appropriate support.

We only send you marketing messages with your consent. You can unsubscribe at any time.

4 Data Sharing

Redbaji does not share your personal information with advertisers or unrelated third parties. However, your data may be shared in the following limited circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to process transactions.
• Technology Partners: Trusted technology service providers that support platform operations, all of whom are bound to uphold our privacy standards.
• Legal Authorities: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: Suspicious financial activity may be reported to the relevant authorities.

5 Cookie Policy

Redbaji uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.

6 Data Retention

Redbaji retains your data only for as long as necessary. Your information is kept while your account is active. After account closure, certain data may be retained for a specified period due to legal obligations.

• Transaction Details: Up to 5 years after account closure (as required by law).
• Identity Verification Documents: Up to 3 years after account closure.
• Support Contact: Up to 1 year after resolution.
• Log Files: Automatically deleted after 90 days as a general rule.

Once the retention period expires, your data is permanently and securely deleted.

7 Security Measures

Redbaji uses industry-leading security measures to protect your data. Our security team monitors the platform around the clock, 24 hours a day.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security when you log in.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.
• Data Masking: Sensitive data is masked even within internal systems.
• Access Controls: Only authorized personnel have access to specific data.

8 Your Rights

As a Redbaji user, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

We generally respond within 30 days of receiving a rights request.

9 Child Protection

Redbaji strictly enforces an 18+ policy. We do not knowingly collect personal information from anyone under the age of 18. Age is verified at registration, and additional verification may be requested in cases of suspicion.

• If we become aware that any information has been collected from a minor, it will be deleted immediately.
• The associated account will be closed and a refund of the deposited amount will be arranged.
• If a parent or guardian discovers their child is using Redbaji, please contact us at support@redbaji.biz.

10 International Transfers

Redbaji primarily serves users in Bangladesh. However, for certain technical services, data may be processed on servers located in other countries. In such cases, the following safeguards are in place:

• Before any data transfer, the data protection standards of the recipient country are verified.
• Strict data processing agreements are in place with all international partners.
• Encryption remains active throughout data transfer.
• All applicable laws and regulations in Bangladesh are strictly followed.

11 Policy Updates

Redbaji may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• Minor Changes: The "Last Updated" date at the top of this page will be revised accordingly.
• Major Changes: A notification will be sent to your registered email.
• Major Changes: You will be asked to consent to the updated policy upon logging into the platform.

Continuing to use the platform after any changes means you have accepted the updated policy.

12 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us. Our dedicated privacy team typically responds within 24–48 hours.

• Email: support@redbaji.biz
• Help Center: redbaji.biz/help-center
• Working Hours: 7 days a week, 9:00 AM – 11:00 PM (BST)